Many businesses are now using Twitter as a powerful social media tool, it’s vital to keep track of Direct Messages (DM’s) and Mentions (@). A Direct Message is where someone on Twitter sends you a message which is private. A Mention is when someone tweets at you when saying something on Twitter – this is public.
It is all well and good tweeting to your followers but some tweeters do not check if someone has replied to one of their tweets. Having a conversation on Twitter by contacting and mentioning customers directly gives you extra exposure and builds up relationships …so get the conversations started![/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]]]>